DataByte Support Request Form Information

ATTENTION – Update to Support form:

Click the ‘Get Support’ widget on the bottom, right-hand side of your screen and a form will appear. Proceed to fill in the details of your support request, and click the ‘Send’ to submit.

Notes for creating a support ticket:

In order to allow for your request to be resolved as quickly as possible, please include this information with your support request:

  • A relevant subject line
  • A detailed description of your issue
  • Full-screen screenshots showing the error or issue that you are experiencing.

Please note that support charges may apply in relation to your support request:

As per our Terms of Service, we provide a Support Desk to our clients during office hours. Support is charged on a fee per hour basis and is not included with licence fees. Should you need more information about our support charges, please do not hesitate to contact us.