DataByte Support

Please select one of the options below to receive Support

WorkForce Help Centre

To help our WorkForce users have all of the support and answers that they require, we have updated the format of our product documentation to be searchable.

This Help Centre will be continuously updated in order to further improve the assistance that we offer.

Visit the Help Centre and search for a question that you may have. Alternatively, you may expand each category and click on an article to see more information.

DataByte Support Request Form

Click the ‘Get Support’ widget on the bottom, right-hand side of your screen and a form will appear. Proceed to fill in the details of your support request, and click the ‘Send’ to submit.

Please note that support charges may apply in relation to your support request:

As per our Terms of Service, we provide a Support Desk to our clients during office hours. Support is charged on a fee per hour basis and is not included with licence fees. Should you need more information about our support charges, please do not hesitate to contact us.

Cybtec Documentation

To help our Cybtec users have all of guidance that they require, we have created this document that covers a number of aspects in relation to software.

Amongst various subjects, this document includes:

  • How to login
  • The User Interface
  • The Cybtec User Console
  • Live Tracking
  • Recording of Tracking
  • Reporting
  • …and more.